BP Customer 'Service'

I contacted BP customer service again exactly one month ago. They wrote back for address confirmation which I happily provided to them (they could have just found it if they read this blog) and after a few weeks they still had not gotten back to me so I sent a follow up email and they wrote me back and said "Thank you for taking the time to send us an email recently. We are always pleased to hear from our valued customers. We have located this station and we apologize for the problem that you encountered at the BP/Arco station in Seattle, WA. However this is an Independently Owned Station and we have forwarded your concerns to Upper Management over the station for proper handling and also requested for a follow up call to you regarding this matter. Please allow 3-5 business days for a follow up call from Upper Management not including weekends." But that was over a week from now...so why do I get the feeling that they are avoiding me?

In the meantime there is another abandon car on their parking strip, I guess I will turn it in eventually. I think that this is about the 15th stolen car that I have turned in parked next to or on their property? It's actually quite sad for my neighborhood.