BP Consumer Relations Service Request Acknowledgement

I got another letter from BP, here it is with my response


BP WRITES TO ME! Wed, 01 Jul 2009

> Dear Joel,
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> Thank you for taking the time to email us. We are always pleased to hear from our valued customers. We apologize for the problem you have encountered at the ARCO station located in Seattle, WA. Providing quality fuels and customer service is very important to BP. The event you described occurred at an independently owned and operated ARCO station. We have forwarded your concerns to the station owner and have requested they respond directly to you regarding your experience. We have also notified a BP field representative to review your comments. Please allow at least 3-5 business days for a representative to follow-up with you directly.
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> Thank you for bringing this issue to our attention. If you have any further questions or concerns, please contact BP Arco Consumer Relations at 1-800-333-3991.
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> Once again, thank you for your recent email. We hope we have been of service to you.
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> Thank you for your business.
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> BP/ARCO">BP/ARCO Consumer Relations | USA
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> Phone: 800-333-3991
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> FAX: 630-300-5253

From me...July 3rd, 2009

Dear BP,

Thank you for your reply concerning the mounds of trash piling up at your Arco AM/PM station at 5620 Martin Luther King Way South.

I really don't care who comes over from your company to pick up the trash, but if you don't pick it up soon and start picking it up regularly that I will have no choice to turn you over to the DPD for failing to maintain your property. Your lot is an eyesore and a detriments to the whole neighborhood.

I think it's great that you think this is the responsibility of the 'independently owned and operated ARCO station.' however when I look up the parcel data for this lot it is clearly owned by BP WEST COAST PRODUCTS LLC 6 CENTERPOINTE DR LA PALMA CA 90623. Guess what?!? That means that the maintenance of the property is the responsibility of your company despite your seemingly inept business structure which attempts to put the responsibility on an obviously uncaring franchise owner.

If you continue to operate this way it either means that you are terribly un-knowledgeable or you must think that I am stupid? Either way I hope that your company takes the initiative to PLEASE PICK UP YOUR PROPERTY!

-JOEL